Responsible Gambling at City88 — Safe, In Control & Enjoyable

1 What Is Responsible Gambling?

Responsible gambling refers to a mindful and controlled approach to gambling — where you understand the risks, set clear limits, and enjoy it purely as entertainment, not as a means to make money or relieve stress.

At city88, we take our responsibility seriously — whether you play slots, Live Casino, baccarat, roulette, progressive jackpots, or place Sports Betting wagers on the Liga Super Malaysia and EPL — every member deserves access to the tools and information needed to play in a healthy, responsible way.

Responsible gambling is more than a slogan — it is city88's commitment to every member across Malaysia. We invest heavily in protection systems, staff training, and awareness programmes to ensure our platform remains a safe entertainment space for all.

2 Warning Signs of Problem Gambling to Watch Out For

Recognising the early signs of problem gambling is the single most important first step. Many people do not realise they have a problem until it becomes more serious. Here are some warning signs to watch for in yourself or someone you care about:

• Constantly thinking about gambling even while at work, with family, or in other situations
• Increasing bet sizes to get the same level of excitement as before
• Gambling to "chase back" previous losses — known as chasing losses
• Lying to family members or friends about your gambling activity or how much you have spent
• Borrowing money or selling possessions to fund gambling
• Neglecting work, school, or family responsibilities due to gambling
• Feeling anxious, irritable, or stressed when unable to gamble
• Tried to stop or cut back on gambling but were unable to
• Using gambling as a way to escape stress or personal problems

If you recognise two or more of the signs above in yourself, we encourage you to use city88's control tools or seek professional help as soon as possible. Remember — acknowledging a problem is a sign of strength, not weakness.

3 How to Use city88's Control Tools

All responsible gaming tools at City88 are accessible directly through your account settings. Here is a quick guide on how to use them:

1. Log In to your city88 account using your usual credentials
2. Go to Account Settings in the profile menu at the top right
3. Select section Responsible Gaming from the menu list
4. Choose the control tool you want to activate — deposit limit, loss limit, time limit, break, or self-exclusion
5. Enter your desired limit amount and confirm the change
6. A confirmation email will be sent to your registered address

If you have any difficulty accessing or using these control tools, city88's customer support team is available 24/7 via live chat to assist you. You can also reach us by email at support@city88.click.

4 Child & Young Person Protection

City88 takes child protection issues extremely seriously. Our platform is for users aged 18 and above only. We have put in place various measures to ensure children and minors cannot access our services:

• Strict age verification during new account registration
• Identity document verification (MyKad) to confirm adult membership status
• Continuous monitoring to detect any access attempts by underage users
• Immediate account suspension if there are signs of an underage user

We also encourage parents and guardians to use parental control software on devices shared with children, and to ensure that online gambling account passwords are never disclosed to any underage family members.

5 Smart Play Guide at City88

Here are some practical tips to help you enjoy your gaming experience at City88 in a healthy and enjoyable way:

• Set an entertainment budget: Think of money spent on gambling the same way you would a cinema ticket or a dinner out — it is entertainment spending you are prepared to lose
• Don't gamble when stressed: Avoid playing slots, baccarat, or placing sports bets when you are feeling emotionally unstable, sad, or angry
• Take regular breaks: Take a break every 30–60 minutes during a session to reassess your situation and decisions
• Don't chase losses: If you have already reached your loss limit for the day, stop completely — attempting to "get even" almost always leads to bigger losses
• Balance it with other activities: Make sure gambling is not your only hobby or leisure activity
• Gambling with disposable income only: Only use disposable funds after all essential needs and financial obligations have been met
• Keep a record: Track how much you deposit and withdraw to get an accurate picture of your gambling activity

6 Professional Support Resources in Malaysia

If you or someone you know needs professional help with a gambling problem, there are several resources available in Malaysia:

• Malaysia Ministry of Health Mental Health Helpline: 1-800-82-0066 (toll-free, 24 hours)
• Befrienders Malaysia: 03-7627 2929 — emotional and crisis support
• Ministry of Health Specialist Hospitals: The Psychiatry Department at your nearest public hospital
• City88 Support: Reach our team at support@city88.click — we're happy to help you use our control tools or connect you with the right support resources

City88 will always work with the relevant authorities and organisations to ensure players who need help receive the support they require without any stigma or judgement.