City88 takes the privacy of Malaysian members seriously. We fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and are committed to safeguarding all your personal information to the highest security standards.
Welcome to the City88 Privacy Policy. This document explains how city88 — which operates the online gaming platform at city88.click — collecting, using, storing, and protecting your personal data as a registered member or visitor to our website.
This Privacy Policy applies to all users who access or use City88's services, including the online slots platform, live casino, sports betting such as the Malaysia Super League and EPL, baccarat, roulette, progressive jackpots, and all related customer support services.
By registering a City88 account or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and agree to the data collection and processing practices described herein.
City88 collects various types of personal data depending on how you interact with our platform. The following are the main categories of data we collect:
| Data Categories | Sample Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, IC number | Age & identity verification |
| Contact Information | Phone number, email address | Communication & support |
| Financial Information | Bank account number, eWallet details | Deposit & withdrawal processing |
| Technical Data | IP address, browser type, device | Security & improvements |
| Usage Data | Game history, betting records | Customer support & promotions |
| Communications Data | Live chat logs, support emails | Complaint resolution & records |
City88 does not collect sensitive data such as your health information, religious beliefs, or political views. We also do not collect data from individuals under the age of 18 — should we discover that such data has been collected inadvertently, it will be deleted immediately.
Your personal data is collected through several key channels when you interact with City88:
City88 uses the personal data collected for legitimate, clearly stated purposes as follows:
City88 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. However, there are limited situations where we may need to share your data:
In all of the above situations, city88 shares only the minimum data necessary and ensures that recipients have adequate data protection safeguards in place before any sharing takes place.
The City88 website uses cookies and similar tracking technologies to enhance your experience. The following are the types of cookies we use:
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the full functionality of the City88 platform.
City88 retains your personal data only for as long as necessary for the purposes described in this Privacy Policy or as required by Malaysian law:
Once the retention period expires, your personal data will be securely deleted or anonymised in accordance with City88's established data disposal procedures.
City88 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or loss:
As a City88 member residing in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010:
To exercise any of the above rights, please contact the City88 Privacy team by email at privacy@city88.click. We will process your request within 14 business days and may require identity verification before any action is taken.
City88 may send you marketing communications about new promotions, exclusive bonuses, competitions, and service updates — but only where you have provided explicit consent during registration or at a later time.
You may opt out of marketing communications at any time in the following ways:
Please note that withdrawing your marketing consent will not affect important account-related communications such as transaction confirmations, security notices, or essential information about your service.
City88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or the services we offer. Any material changes will be communicated to you via:
The latest version of the Privacy Policy is always available on this page. The "Updated" date at the top of this document indicates when it was last reviewed. Continued use of the City88 platform following any changes constitutes acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding city88's Privacy Policy or how we handle your personal data, please do not hesitate to contact us:
City88's privacy team is fluent in Bahasa Malaysia and English and is ready to assist you. We are committed to responding to all privacy-related enquiries within 14 business days and resolving formal complaints within 30 days.
If you are dissatisfied with how city88 has handled your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) which is the regulatory body responsible for enforcing the PDPA in Malaysia.
City88 protects every piece of your personal information to the highest security standards. Register an account today and start enjoying slots, Live Casino, baccarat, and your favourite Sports Betting with a Welcome Bonus of up to RM 500.